FAQ

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What is Mon Esprit’s cancellation policy?

Because our team member’s time is valuable to all our guests, we respectfully ask that you give us at 24 hours’ notice if you must cancel an appointment.

What forms of payment are accepted?

We accept debit, Visa, MasterCard and Discover. Unfortunately, Amex and checks are not accepted.

What time should I arrive for my service(s)?

We ask that you arrive at least 15 minutes prior to the start time of your first scheduled service. This allows you time to check in at the desk, and if you are here for a spa service, change out of your clothes and complete a Health History Questionnaire.

What if I’m late?

Arriving late greatly impacts what we are able to do with the time provided.

If arriving more than 10 minutes late for your service, it may need to be shortened or rescheduled. Your service will end on time so that the next guest is not inconvenienced, and the full service price will apply.

How should I tip?

Gratuity can be added to a credit card, or we can also provide you with an envelope if you prefer to leave cash for your service provider. Gratuity is not expected but greatly appreciated by all team members.

What should I wear during my massage or Facial?

We will provide you with a robe or gown to wear within the Spa. Your comfort is our number one priority, so undress to your comfort level.

What does a facial entail?

Our customized facials include a sensory journey, opening rituals and consultation, double cleanse, skin analysis, exfoliation (extra exfoliation or extractions can be added), extractions, toner, massage, masque, moisturizer, sun protection, eye care & hand and arm massage.

Can I bring my kids to the spa?

We respectfully request that guests do not bring their children with them, unless the children themselves are receiving a service.

Can children receive spa services?

Yes they can. However, children under 14 must be accompanied by an adult.

Can I use my cell phone in the spa?

In order to preserve the relaxing environment of the Spa, we do ask that you turn off your cell phone, tablets and other electronic devices while visiting The Spa.

What if I am feeling ill the day of my service?

We ask that you please reschedule your spa service. Due to the close contact with our service providers, this will help not compromising their health.