What is Mon Esprit’s cancellation policy?

Because our team member’s time is valuable to all our guests, we respectfully ask that you give us at 24 hours’ notice if you must cancel an appointment.

What forms of payment are accepted?

We accept debit, Visa, MasterCard and Discover and Amex. Checks not accepted.

What time should I arrive for my service(s)?

We ask that you arrive at least 15 minutes prior to the start time of your first scheduled service. This allows you time to check in at the desk, and if you are here for a spa service, change out of your clothes and complete a Health History Questionnaire.

What if I’m late?

Arriving late greatly impacts what we are able to do with the time provided.

If arriving more than 10 minutes late for your service, it may need to be shortened or rescheduled. Your service will end on time so that the next guest is not inconvenienced, and the full service price will apply.

How should I tip?

Gratuity can be added to a credit card, or we can also provide you with an envelope if you prefer to leave cash for your service provider. Gratuity is not expected but greatly appreciated by all team members.

What if I am feeling ill the day of my service?

We ask that you please reschedule your spa service. Due to the close contact with our service providers, this will help not compromising their health.